There are a handful of ways in which you can touch base with the hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a ticketing system. It is the easiest correspondence channel for different reasons. If no support staff representative is free at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will always hit home. Also, you can copy & paste extensive bits of information without the need to worry about typos, and in case a particular problem requires more time to be resolved or a number of replies need to be exchanged, all the info will be in the exact same place, so either party can always see the comments provided by the other one. The downside of using tickets to contact your web hosting provider is that they are typically separate from the hosting platform, which implies that if you have to supply information or to follow guidelines, you will need to use no less than 2 different admin dashboards and this number may increase if you desire to manage several domain names. Besides, many hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we’re using for our Linux shared website hosting isn’t separate from the hosting account. It is an essential part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it at any given time with only a few mouse clicks, without the need to sign out of your web hosting account. The ticketing system includes a quick-search field, which will help you track down the status of de facto any trouble ticket that you’ve submitted in the past, if you need it. Moreover, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to tackle a given issue even before you send a ticket. The ticket response time is maximum sixty minutes, which suggests that you can get prompt assistance at any given moment and if our customer service staff recommends that you should do something inside your account, you can do it instantaneously without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting plans, which implies that you will not require another support platform to get in touch with our client support staff – you can do that on the spot if you bump into a problem. Sending a new ticket takes several clicks and tracking down an older one is equally simple. With our intelligent search functionality, you can quickly track down any ticket that you’ve already submitted. You can submit a ticket whenever you need as our customer support team representatives are available 24x7x365 and answer in less than an hour, although it seldom takes that much to get help. With Hepsia, you’ll have everything in one place and you can just forget about using two or more platforms to resolve a simple problem.