If you are a site owner, a problem can always crop up and it doesn’t automatically have to be associated with the web hosting service itself. For instance, something can go wrong when you bring an Internet app up to date or some vital data can be modified or erased unintendedly. Regardless of what the nature of the problem is, you’ll have to get in touch with the tech support team and ask them to restore a backup or to help you solve the problem that you’re struggling with. How quickly they will do it will predetermine the amount of time that your sites will be down. For particular sites such as social networking websites or online shopping portals, a prolonged outage period can often mean losing clients and cash. For this reason, it’s important for you to use the services of a web hosting company that offers not only a very good technical support service, but also a fast one.

One-Hour Response Guarantee in Shared Website Hosting

In case you are using any of our Linux shared website hosting and you have an enquiry or come across a predicament, you can touch base with us 24-7-365 by opening a client support ticket or by writing an e-mail and we will make certain that you get an answer in no more than one hour. If the issue can be resolved, we’ll do it before we reply to you, whereas in case there is something that you need to do on your end, we’ll supply you with all the needed info – what settings to check, what possible solutions to try out, and so on. Typically, you will get a response within less than half an hour, which suggests that waiting for hours and hours or even for more than a day to obtain help is something impossible. Our one-hour response time guarantee is valid for any enquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our extra-fast support services. You will receive a reply to any support ticket submitted via the hosting Control Panel or e-mail sent to our tech and client support staff in less than 60 minutes. The response time is guaranteed and it is valid regardless of the matter – technical or billing. Often, it takes significantly less time to investigate and eliminate a problem. We will give you more details in case the solution involves something that should be done on your end. If you contact us during weekends or national holidays, the response time will be absolutely the same and because of the fact that our support team is working 24x7x365, you will obtain timely assistance for practically any general, technical or billing issue regardless of what time it is.