There are lots of shared website hosting providers out there, but many of them are resellers who have limited resources, especially in terms of support. A way to distinguish them is the option to reach the company over the telephone. The level of support that you can receive through this method of communication varies depending on the supplier - some provide you with professional telephone support, many others offer basic and customer support only since some matters are more time-consuming and it is far easier to be resolved with a support ticket, particularly if the situation needs to be escalated. However, it's good to find that you can get in touch with your website hosting provider because there're a lot of small matters which can be managed efficiently and in a very timely manner with a call, not mentioning that you're able to get additional info regarding the services even before you become a client.

Phone Support in Shared Website Hosting

We believe that having the option to talk with a live consultant is rather important, that's why we have 3 support lines globally (UK, USA and Australia) and you will be able to get in touch with us over the phone for fourteen hours a day. If you consider acquiring one of our Linux shared website hosting, for instance, you have the option to give us a call and find more about our solutions before placing your order so as to be sure that we match all system requirements for your websites. After your purchase, you can contact us about any sales or billing issues you may have, or get any kind of general or basic tech info you need. We have tried to find the optimal balance between telephone and ticket support, so for solely technical issues you will have to use the ticketing system, that will make it easier to monitor the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

When you want more info regarding the Linux semi-dedicated hosting plans that we provide, you can call one of the three support lines we have worldwide - in the United States of America, the United Kingdom and Australia. Thus, you are able to check ahead of time whether our services will be suitable for your websites. If you are already our client and you've got a semi-dedicated account, you will be able to reach us over the phone for fourteen hours daily about any billing or basic matters. For strictly tech troubles you will have to use our ticketing system in order to get in touch with our tech support because someissues simply require more time to be solved, but we can assist you on the phone with lots of minor tech problems as well, saving you efforts and time.