24/7 Customer Support in Shared Website Hosting
The customer and technical support services for our shared website hosting plans are round-the-clock, therefore you can forget about waiting for a couple of days to receive assistance. In case you are not our client yet, you can give us a call, chat with a representative or send an e-mail message. In case you currently have an account, you are able to open a support ticket on top of the other three options for communication. You're able to choose the most suitable way to contact us based on what your location is or what kind of hardware you use. We are able to help you for almost any hosting-related question that you may have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a ticket, but even then the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you're able to take advantage of our 24/7 support services even on official holidays. All your sites will be available all the time and so will we. With a lot of connection options, you're able to select the optimal way to get in touch with us and inquire about our solutions if you do not have an account yet, or get support if you are already our customer. You'll be able to give us a call, have a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have 1-hour response time guarantee, even though it hardly ever takes over 20 min to get assistance regardless of the complexity of the trouble. With our customer and tech support services, we will be there for you every time you need us, not a few days later.
24/7 Customer Support in VPS Servers
In case you get a VPS server through us, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local phone numbers in the United States of America, Great Britain and Australia plus a live chat service. If you're a current customer and you're looking for assistance with some technical issue that requires more time to investigate or resolve, you are able to open a ticket through your billing account or you will be able to send an e-mail message and we'll take care of the trouble and send you an answer within 1 hour. The answer time is warranted 24/7, including holidays and weekends, yet for the vast majority of problems it takes a maximum of 30 minutes to receive support. Our support service covers your VPS and all pre-installed software it comes with, so if you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we provide feature 24/7 support via different methods of communication and with a 1-hour maximum answer time guarantee. If you want to find out more about the packages or you have various general or billing questions, you will be able to call one of the local numbers we have globally or you can use our live chat service and speak with a live representative. For entirely technical matters which require some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email message, since all of these channels are more appropriate to monitor a specific problem. The response time for them rarely exceeds half an hour, therefore you can forget all about waiting for an entire day to receive support. The support service is available for all the server-related issues, including the pre-installed software. In case you need help with third-party apps, you may consider ordering the Managed Services upgrade that we supply for all plans.