Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • Each support request you submit to us will be replied to within maximum 1 hour. If your support ticket or email requires additional assistance from a system administrator, we will timely forward it and leave a comment to let you know that your matter is being worked on. If you order our Optional Admin Services package, any of the server management services included there will be carried out at a time of your choosing.

  • Top quality support service

  • A Premium Customer Care Service

  • Our customer support team will be online for you 24x7 if you need assistance while working with the Web Control Panel or with any of the apps that we have preinstalled for your convenience on the dedicated hosting server. What is more if you require help with all the day–to–day administration tasks on your server, you can take advantage of the Optional Admin Services package, which includes backup hard disk drive storage space, Operating System updates every week, software installation and troubleshooting services, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • We have provided our Web Control Panel with a detailed knowledge base, which includes exhaustive explanations of its features and functionalities. In addition, we have filmed in–depth video tutorials that will further show you how to carry out a particular action or troubleshoot a typically encountered issue. The help articles and the tutorial videos are readily reachable from each Web Control Panel section through the Videos and Help buttons located in the top right corner.